Frequently asked questions
At www.gigmarket.com (GM), we try our best to determine our Provider who are trustworthy, hardworking and are happy to serve in your neighborhood. These are the Frequently Asked Questions (FAQ) when a new user starts using GM.
For Customers (Giggers):
The gig diggers can be anybody with a particular skill set and available in a specific time to help customers in specific geographical area in the U.S.
If you have any questions regarding the details of a job that are not listed within the GM.com, please contact us at [email protected] and someone will get in touch with you right away.
The Gig Diggers’ availability depends on their schedules and how you and the Gig Digger agree to work out the time with them.
At this time, after the job posted available providers will contact you when they see the fit for the job. We do not offer providers selection at this time yet.
At GM, we use a two-way star rating system to help ensure the security and comfort of our community members. At the end of a job, you and your Gig Digger are prompted to rate each other on a scale of 1 to 5 stars, 5 being the best. Anything less than a 4 or 5 means that the provider was less than satisfactory, and we would like to know why. Please give us your feedback so we can work to make GM fun to use for everyone!
We understand that sometimes people are rated poorly who might not deserve it, like if you declined to let your provider smoke on your property. If you do feel that you have been rated unfairly, please take a moment to tell us about it at [email protected]
Please note that users who have multiple 1 or 2-star ratings may lose access to the platform.
Adding photos may increase visibility and chance of getting done quicker. The Providers can have a better idea of how the job looks like and gives you more accurate quote.
When you create a new job, you can input a new address on the address box and will save the new address to the job
Simply click on the Gig Digger’s profile and re-book or you can contact us and let us know you booked we can send them again.
Yes absolutely, however we limit number of chores you can book.
In case the provider cancels, your money will be refunded and you can offer the job.
Simply click on the Gig Digger’s profile and re-book or you can contact us and let us know you booked we can send them again.
You can contact us at [email protected]
You can open a new order or send us an email at [email protected]
You can arrange all of the necessary info with your provider through the messaging chat system.
Yes most of the time you will need your own equipment, unless the Gig Diggers will bring their own.
You can keep booking until the limit is reached.
You can cancel the project at least 12 hours prior to the scheduled start time. If you have to cancel the project within the 12 hours of the scheduled start time, you will have to pay 50% of the service fee. In case you need to cancel the project while the worker is there, you are obligated to pay the whole service fee even if the job is not completed.
Please send all of the complaints and disputes or report a problem to our email: [email protected]
If you arrive at the site of the job and it is a different size or otherwise falls into a different size of job, you have the ability to negotiate a new chore level with the customer without contacting support.If the two of you cannot agree, the customer can reject the proposed changes and cancel the job.
You can open a case if you are not happy with the result of the job done, you can contact us at [email protected]
In case the Provider shows up late for more than 10 minutes, your service fee will be deducted 10%. If the Provider is late for more than 15 min, your service fee will be deducted for 20% once the job is complete and when you are ready to pay. In case the Provider is late more than 20 minutes, please let us know and we will cancel the transaction at your request.
In case the Gig Digger doesn’t show at the job site, please contact us immediately so we can have a fst solution for the situation. We will try our best to resolve the issue, either sending another Gig Digger and make a new order for you. Please be patient when instances like this happen. We always put our customer’s priority first.
You can edit the address in the profile section or, contact us with your task ID or your customer ID, previous address and new address to [email protected]
You can pay by cash/credit card through GM’s system, its safe and secured.
Tip is not required but highly suggested because a lot of Gig Diggers have worked hard for it.
Yes, every order or task created we have a receipt for it, showing when its started until finished. Saved in the Job History.
We don’t reveal any of your personal information to anybody including the Gig Diggers. They can only contact you through chat and exchange info as you necessary.
Please contact us immediately for any emergency, or call 911 for any life threatening situation.
We are truly sorry if this has happened to you. If you think incident (thief, larceny, accident, injuries,...) has happened while Provider was at your property, please take the following actions: Please let us know as soon as possible. In this case we will contact the Provider and try to resolve the issue. In case GM won’t be able to cooperate with the provider, GM will let you know as soon as it is determined. In that case, the law enforcement will have to step in any solution and/or cooperation with the Provider, then we will contact you to resolve the issue may proceed with law enforcement. Which means you will file the police report and follow the process. GM we will provide any related record and information to law enforcement according to requirement.
In case of accidental or intentional damages, If damage happens to your property while the Provider was moving or cleaning or doing any other service it was signed up to do, please follow the steps below:- Let the Provider know.
- Contact us through email with detailed information of the damage(s) with supplemental images.
After an evaluation by GM, if the damage is determined to be caused by the provider, you will not pay for the service fee. Because GM does not get any fee from the transactions, it will not be able to cover any damages. We recommend you to look into your homeowner’s and/or personal and renter insurance that may cover that.
We recommend you to look into your homeowner's and/or personal and renter insurance that may cover that.
In case of bodily injury, if the provider gets injured while at your property, please provide first aid as necessary and let us know. In case of an emergency situation, please call 911 immediately.
During the service that is being performed by the Provider, if you will need an additional project to
be done, please do not hesitate to talk to the Provider and negotiate a price. He/she will be happy to
help you around if the time permits.
Unsatisfied with the performance of the Provider? Try to talk and resolve the issue with the Provider
and give them a chance to fix or redo the project. Talk and try to resolve with your Provider and let
them redo it or fix it until its right. If the Provider is not able to perform what is asked, please
let us know and we will find the right Provider for you. In case you feel uncomfortable around the
Provider We highly recommend you to cancel the service and stop the job process right away and ask
them leave. Afterwards, please let us know with all details, and we will send you another Provider.
For Gig Diggers (aka Providers):
You can sign up on our website at: www.gigmarket.com/#/join-workforce
You must have Government ID or EDU email and currently or have been enrolled in one of the Colleges or Universities in the U.S in order to work with GM.
The bio line is a great way to introduce yourself to potential customers in the App. You can mention the
type of work that you are able to perform, background experience that you have, and other information to
help set yourself apart as a great Provider. GM Gig Digger accounts are intended for individual
providers rather than a business or a team, so please focus on the skills that you, personally, can
offer.
Please note, GM reserves the right to remove information from bio lines that is not included in the
app, such as last names, business names, contact information, and work outside the scope of the app.
We are currently available in DC, Virginia and Maryland Areas only, but we will expand to other cities soon across the U.S.
Provider orientation covers ways to help you become successful with GM. You'll learn a little bit more about us, how to use the Platform, and some tricks of the trade to help you get great reviews and lots of customers.
As soon as a job is posted, you will be able to see them on the GIG MARKETPLACE on www.gigmarket.com
At GM you can work at your own convenient time. When you sign up with us, please let us know your specific availability and schedules so we fit you into a good work schedule. Or simply browse and apply for job that fits your own schedules
In most cases, customers will supply necessary parts and materials to complete a chore, but you will
need to bring tools. If you are cleaning houses, bring cleaning supplies. If you are replacing ceiling
fans, bring tools - but you are not responsible for providing a new ceiling fan.
If you are cleaning houses, bring cleaning supplies. If you are replacing ceiling fans, bring tools -
but you are not responsible for providing a new ceiling fan.
The jobs can be available NOW or in the FUTURE time. Depending on when the customer wants it done.
You can arrange directly with the customer if you are the right fit for the job and how to proceed to the next step.
Please log in to your profile and click on your gig, you will see the job you have sent inquiries to.
If you arrive at the site of the job and it is a different size or otherwise falls into a different size of job, you have the ability to negotiate a new chore level with the customer without contacting support. If the two of you cannot agree, the customer can reject the proposed changes and cancel the job.
Please let customer know immediately by chat, email or phone if you cannot make it.
You can cancel the project at least 12 hours prior to the scheduled start time. If you have to cancel the project within the 12 hours of the scheduled start time, you will have to pay 50% of the service fee. In case you need to cancel the project while the Provider is there, you are obligated to pay the whole service fee even if the job is not completed.
If the weather is not permitted to do the job when you arrived the work site, and you are able to perform the job, you can reschedule or cancel.
When the job is done, you will be paid directly by the customer.
Please email us for any changes you want to make in your profile. At [email protected]
When you are logged in, you can see your previous jobs in the Job History section.
You can send us an email at [email protected] if you have any suggestion for new jobs or inquiries. You can also create a new Gig anytime you want to.
Simply tell them to check us out at www.gigmarket.com and we surely appreciate for your referrals.
You can communicate with your customers directly through chat in GM.
We will let them know immediately when you cancel the job. Either by email or notification. Please check your page frequently once you inquired about some jobs
At GM, we use a two-way star rating system to help ensure the security and comfort of our community
members. At the end of a job, you and your Gig Digger are prompted to rate each other on a scale of 1 to
5 stars, 5 being the best. Anything less than a 4 or 5 means that the provider was less than
satisfactory, and we would like to know why. Please give us your feedback so we can work to make GM fun
to use for everyone!
We understand that sometimes people are rated poorly who might not deserve it, like if you declined to
let your provider smoke on your property. If you do feel that you have been rated unfairly, please take
a moment to tell us about it at
[email protected].
Please note that users who have multiple 1 or 2-star ratings may lose access to the platform.
We understand that sometimes people are rated poorly who might not deserve it, like if you rightfully declined to complete a job you deemed unsafe. If you do feel that you have been rated unfairly, please take a moment to tell us about it at [email protected]
Always attempt to contact your customer first. If the chore to be completed is an exterior job (outside of the customer’s home) and you feel that you can safely complete the requested chore, you are authorized to finish the job. If the chore is an interior job and you are unable to reach your customer, contact us at [email protected] to report the problem.
You can negotiate directly with the customer while you are at the job.
We trust that you use your best judgement for every situation. If you encounter an unsafe working condition or situation, please cancel the chore and leave the area immediately. Let us know the situation and we will investigate - we don't want to send our Providers into unsafe conditions. We utilize a two-way star rating system to review user performance, and customers with multiple low star ratings will be removed from the GM platform.
For all non-emergencies, contact us at
[email protected]
In case of an emergency, call 911 or find the assistance line you need in your service area.
If you were involved in a safety-related incident or are in a situation that you believe threatens your personal safety, seek medical attention or call the authorities by dialing 911 or your local non-emergency assistance line if necessary, and then report it GM to directly so our Safety team can follow up.
Drugs and Alcohol
GM has a zero-tolerance drug and alcohol policy for all providers. If you suspect that a GM provider
is under the influence of drugs or alcohol, please remove yourself from any situation you deem
dangerous, then contact us.
Weapons
To keep everyone in our community comfortable, GM has a strict "No Weapons" policy. This means that if
any provider or customer possesses a weapon in plain sight during a job, regardless of whether
possession is legal where they are, they will be removed from the platform. We want to be sensitive in
our community - it’s hard to know what someone else is or isn't comfortable with. The presence of a
weapon might make another community member distressed, and GM is devoted to keeping our providers and
customers secure and comfortable. If you witnessed possession of a weapon on a GM job, please contact
us.
In case of emergency, call 911 right away or have the job creator call if you are unable to. If the injury is light, ask for first aid. If you are unable to perform the project because of the injury, please let us know.
Please contact us right away and we will try to help at [email protected]